FAQ

What if I don’t have a prescription?

If you don’t have a prescription, we can’t process orders for prescription medications. However, you can still explore and purchase a variety of other healthcare products on Dawaai that don’t require a prescription.

Do I need to create an account to shop with Cure Connect?

Yes, you need to create an account before placing an order. This helps us process and deliver your order efficiently, and allows you to save your details for future convenience.

With your Cure Connect account, you can easily reorder items, manage your patient history, track your orders, and stay updated on offers, discounts, and promotions. Creating an account ensures a smoother and more personalized shopping experience.

How will I know if my order has been placed?

After placing your order, you’ll receive an email from our team with your order number. You’ll also get a confirmation email and SMS once your order is confirmed and ready for processing. If you don’t see these emails, please check your spam folder or contact our customer support for assistance.

Are my details safe when ordering online with CureConnect?

Yes, your privacy and security are our top priorities. We use industry-standard encryption to safeguard your personal information, ensuring that your details are secure and confidential throughout the ordering process.

Delivery Timeframe:

• Standard delivery: Your order typically arrives within 5-7 working days.

Please Note:

• This timeframe applies to regular business days.

• Weekends and holidays may affect delivery times.

Unexpected Delays: If your order is taking longer than expected, we’re here to help:

• Contact our customer support team for assistance and updates.

For More Information:

• Detailed shipping information

• Expedited delivery options

• Tracking your order

Our customer service team is ready to address any questions about your delivery. While specific contact details aren’t provided here, you can likely find our contact information on our website or your order confirmation.

We appreciate your business and strive to deliver your items as quickly as possible.

How can I find out more information about a product?

Product Information Resources:

1. Detailed Descriptions:

1.    Every product listing includes comprehensive information.

2.    Check the product page for specifications, features, and usage details.

2. Expert Assistance:
            Our knowledgeable team is ready to help.
            Feel free to call us with any questions.

3. Additional Support:

          Can’t find what you’re looking for?

          Our experts are happy to provide further information.

How to Reach Us:
While specific contact details aren’t provided here, you can typically find our phone number, email, or contact form on our website.
Look for a “Contact Us” or “Customer Support” section for direct communication options.

We’re committed to ensuring you have all the information you need about our products. Whether you prefer self-service through our detailed descriptions or personalized assistance from our team, we’re here to support your informed decision-making.

What is the procurement process?

Our Procurement Process:

Direct Sourcing:

-We obtain all products straight from manufacturers.

-This ensures product authenticity and eliminates middlemen.

Quality Assurance:

-Every item undergoes rigorous quality checks.
-We verify 100% authenticity for each product.

Strict Standards:
-Products must meet our high-quality requirements.
-Any item falling short is immediately flagged.

Customer-First Approach:
– Substandard products are replaced before shipping.
– You receive only items that have passed our quality controls.

5. Continuous Monitoring:
– We maintain ongoing relationships with manufacturers.
– This allows us to ensure consistent product quality.

Our Commitment:
– We prioritize delivering genuine, high-quality products to you.
– Our process is designed to catch and address any issues before they reach you.

By adhering to these standards, we aim to provide you with reliable, authentic products that meet or exceed your expectations. Your satisfaction and trust are our top priorities throughout our procurement process.

Delivery Information:

1. Coverage:
– We deliver to all cities across Pakistan.

2. Delivery Charges:
– Orders above PKR 500: PKR 119
– Orders below PKR 500: PKR 200

3. Signature Requirement:
– A signature is required upon delivery.
– This helps maintain accurate delivery records.

4. Timely Delivery:
– Our team strives to deliver all orders on time.
– If you experience delays, please contact our support team.

5. Delivery Address Changes:
– Unfortunately, we cannot change the delivery address after order placement.
– Please ensure your address is correct when ordering.

Contact Us:
– For assistance with delivery issues, please use our contact numbers.
– While specific numbers aren’t provided here, you can likely find them on our website or order confirmation.

We’re committed to providing reliable delivery services across Pakistan. If you have any questions or concerns about your delivery, don’t hesitate to reach out to our customer support team.

Please inspect your package upon delivery and notify us of any returns within 24 hours. Due to the sensitive nature of our products, Cure Connect cannot accept returns after this period.

The return process is confidential and relies on mutual trust between the merchant and customer. Once a refund request is submitted, please be aware that the process is complex and must adhere to the specified timeframe.

Typically, a payment reversal takes up to 15 working days, though it may occasionally take longer. This process includes notification and verification at each stage of a standard online transaction. Refunds are issued according to the payment method used at the time of purchase.

Refunds are processed based on the date the request is made. Please allow approximately 72 hours for return processing.

Non-returnable items include:

1. Accessories (e.g., lancing devices, pouches)

2. Consumables (e.g., batteries, test strips, lancets)

3. Parts subject to wear and tear (e.g., battery contact points, LCD screens, flip covers)

4. Items damaged due to:

   • Abuse, tampering, modification, or disassembly by unauthorized personnel

   • Negligence or misuse (including accidents, improper storage, exposure to moisture, excessive temperatures, sand, dust, dirt, or failure to follow instructions)

   • Natural disasters such as fire, flood, or lightning

   • Deficiencies in consumables, such as battery leakage

   • Removal or tampering of the blood glucose meter’s serial number